FAQs

1. What materials are used in Lunoa Jewelry? At Lunoa, we use high-quality materials such as sterling silver, gold vermeil, and genuine gemstones to ensure durability and a luxurious look.

2. Are Lunoa pieces hypoallergenic? Yes, our jewelry is crafted with sensitivity in mind. We prioritize hypoallergenic materials to provide a comfortable wearing experience for all.

3. How can I care for my Lunoa Jewelry? Check our care guide for specific instructions. Generally, gentle cleaning with a soft cloth and avoiding harsh chemicals will keep your pieces looking pristine.

4. Do you offer customization or personalized jewelry? Currently, we don't offer customization services. However, we frequently introduce new designs that cater to various styles and preferences.

5. Where does Lunoa Jewelry ship? We offer worldwide shipping. For specific details on shipping options and delivery times, please visit our Shipping & Delivery page.

6. What is your return policy? Our return policy allows you to return unworn items within a specified period. Refer to our Returns & Exchanges page for detailed information on the process.

7. Are your products ethically sourced? Yes, we are committed to ethical sourcing and responsible practices. We prioritize suppliers who adhere to ethical and sustainable standards.

8. How can I determine my ring size? Utilize our Ring Size Guide to accurately measure your ring size before making a purchase. It ensures a perfect fit for your Lunoa ring.

9. Can I purchase Lunoa Jewelry in physical stores? Currently, Lunoa operates exclusively online. You can explore and purchase our collections directly on our website.

10. How can I contact Lunoa customer support? Reach out to our friendly customer support team through the "Contact Us" page on our website or email us at support@lunoajewelry.com. We aim to respond promptly to assist you with any inquiries or concerns.